Operator Assited
Global Conference, in collaboration with ConferTel, is pleased to bring you the finest operator-assisted conferencing service available today. Our "white glove" service helps you structure and handle your most challenging conference calls with a scalable, tailored solution. Whether your audience is a small team of executives, or thousands of attendees on an earnings call, Global Conference brings everyone together in one effectively planned, managed and executed event. Reservations can be made over the phone or online, and you can add features like Q&A, participant list, recording and transcription, to make sure you get what you need from your event.
CallAssistSM
CallAssist provides personalized service, competitive rates, call security, detailed billing and enhanced call options to ensure you have the most successful conference call possible. This form of operator assisted conferencing provides "high touch" service, and is normally used for smaller sized meetings (compared to EventCall).
Call Assist Service Features
Operator Dial-Out Service
Dial-out service is initiated by having an operator Dial-Out to participants and connects them directly to the conference. Participants are placed on music hold, or into open conference until all parties arrive.
Dial-In Service
Dial-In conferences enable participants to dial a toll paid, or toll free telephone number to join the meeting. A registration list will be used to verify admission (verified), or a coordinator will solicit participant names for entry (unverified). All participants dial the designated conference phone number at the scheduled time, an operator greets and gathers any requested information, then places them into the conference.
EventCallSM
EventCall streamlines large-scale, high profile conference calls that require special attention. Our dedicated specialists are available to help you plan and execute worry-free conferencing events from start to finish.
Event Call Service Features
Dial-In Service
Dial-In conferences enable participants to dial a toll free telephone number to join the meeting. A registration list will be used to verify admission (verified), or a coordinator will solicit participant names for entry (unverified). All participants dial the designated conference phone number at the scheduled time, an operator greets and gathers any requested information, then places them into the conference.
Supporting thousands of participants, these high profile calls require knowledgeable and professional support to make sure every detail is covered and that every call is executed with precision. During this type of conference, an operator can control participant access, initiate Q&A sessions and monitor the call to respond immediately to requests.
During an EventCall conference, participants are placed in listen-only mode. Once the presentation portion is completed, participants will be instructed on how to submit their questions and introduced in turn. The questioner's line is then taken off mute so they may ask their question. Chat Q&A is also enabled through the web presentation.
Pre-conference meetings are conducted to make sure the subscriber’s reservation reflects special requests and needs. Post-conference follow-up is provided for questions and feedback. Our specialists understand that preparation and communication are the keys to a successful event call.
CallAssistSM and EventCallSM are registered service marks of ConferTel